Last Updated: 01-11-2025
At Bin Ahmad Hardware & Electricals, we value your satisfaction and aim to provide high-quality products and reliable service.
If you’re not fully satisfied with your purchase, please review our Return & Refund Policy below.
1) Eligibility for Returns
We accept returns or exchanges only for defective, damaged, or incorrect items.
To qualify for a return:
- You must contact us within 7 days of delivery.
- The item must be unused, in its original packaging, and accompanied by proof of purchase (invoice or receipt).
- Returns will not be accepted for products damaged due to misuse, poor handling, or normal wear and tear.
2) Non-Returnable Items
Certain products are not eligible for return, including:
- Items that have been installed, used, or altered.
- Custom-made or special-order products.
- Consumable goods such as adhesives, sealants, lubricants, and electrical components once opened.
- Clearance or discounted items (unless defective).
3) Return Process
If your product meets the return criteria, please follow these steps:
- Contact Us: Notify our team within 7 days via phone or email, explaining the issue.
- Provide Details: Include your order number, proof of purchase, and photos (if applicable).
- Return Approval: Our team will verify the claim and provide instructions for returning the item.
- Inspection: Once the product is received, it will be inspected before approval for exchange or refund.
4) Refund Policy
Once your return is approved:
- Refunds will be processed within 7–10 business days.
- Refunds are issued through the original payment method (e.g., M-Pesa, bank transfer).
- In some cases, a replacement or store credit may be offered instead of a cash refund.
Please note:
- Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
- If the product was damaged during shipping, please notify us immediately.
5) Exchanges
If you receive a defective or incorrect product, we can offer an exchange for the same or similar item of equal value (subject to availability).
6) Cancellation Policy
Orders may be canceled before shipment.
Once your order has been dispatched, it cannot be canceled and will follow the return process instead.