Welcome to the Bin Ahmad Hardware & Electricals FAQ section.
Here, you’ll find answers to the most common questions our customers ask about our products, services, and policies.
What products do you sell at Bin Ahmad Hardware & Electricals?
We supply a wide range of tools, machinery, and electrical equipment, including power tools, hand tools, construction equipment, safety gear, water pumps, welding machines, and hardware accessories from leading global brands.
Do you sell genuine branded products?
Yes. We only deal with original products from trusted brands like TOTAL, BOSCH, CAT, TOLSEN, WUERTH, VIRO, DAYLIFF, PEDROLLO, and more. All items come with manufacturer warranties and quality assurance.
Where are you located?
Our store is located in Jomo Kenyatta Avenue, Opp. Modern Coast Parcel, Mombasa Island Mombasa, Kenya. You can also contact us via phone or email for product inquiries, quotations, or deliveries.
Do you offer delivery services?
Yes, we provide delivery across Kenya. Delivery times may vary depending on your location and product availability. You can confirm shipping details when placing your order.
Can I get a quotation before purchase?
Absolutely! You can request a quotation via phone, email, or our contact form. Our sales team will respond promptly with accurate pricing and product details.
What payment methods do you accept?
We accept multiple payment methods including cash, bank transfer, and mobile money (M-Pesa). Details are shared during checkout or quotation confirmation.
Do your products come with a warranty?
Yes, most of our branded tools and machinery come with manufacturer warranties. Warranty terms vary by brand and product type.
Can I return or exchange a product?
We accept returns or exchanges for damaged or defective items as per our return policy. Please contact us within 7 days of purchase for assistance.
Do you provide after-sales service or technical support?
Yes, our team offers after-sales assistance and can guide you with installation, maintenance, or troubleshooting for selected products.
How can I contact your support team?
You can reach us easily via:
📞 Phone: +254 780 868575
📧 Email: Info@binahmadhardware.com
Or visit our Contact Us page to fill out the inquiry form — our team will respond within 24 hours.